Gateway Host Nodes (GHOST) Subscription Agreement
This Subscription Agreement (“Agreement”) for Gateway Host Nodes (“GHOST”, “Product”, or “Service”) is between the entity you represent, or, if you do not designate an entity in connection with a Subscription purchase or renewal, you individually (“you” or “your”), and Ghost Labs AB (“we”, “us”, or “our”). It consists of the terms and conditions below, as well as the SLAs, and the Offer Details for your Subscription or renewal (together, the “Agreement”). It is effective on the date we provide you with confirmation of your Subscription or the date on which your Subscription is renewed, as applicable. Key terms are defined in Section 8.
1. Use of GHOST.
a. Right to use. We grant you the right to access and use GHOST as further described in this agreement. We reserve all other rights.
b. Acceptable use. You may use the Product only in accordance with this agreement. You may not reverse engineer, decompile, disassemble, or work around technical limitations in the Product, except to the extent applicable law permits it despite these limitations. You may not disable, tamper with, or otherwise attempt to circumvent any billing mechanism that meters your use of GHOST. You may not rent, lease, lend, resell, transfer, or host the Product, or any portion thereof, to or for third parties except as expressly permitted in this agreement.
c. End Users. You control access by End Users, and you are responsible for their use of the Product in accordance with this agreement. For example, you will ensure End Users comply with the Acceptable Use Policy.
d. Customer Data. You are solely responsible for the content of all Customer Data. You will secure and maintain all rights in Customer Data necessary for us to provide the Service to you without violating the rights of any third party or otherwise obligating us to you or to any third party. We do not and will not assume any obligations with respect to Customer Data or to your use of the Service other than as expressly set forth in this agreement or as required by applicable law.
e. Responsibility for your accounts. You are responsible for maintaining the confidentiality of any non-public authentication credentials associated with your use of the Service. You must promptly notify our customer support team about any possible misuse of your accounts or authentication credentials or any security incident related to the Service.
f. Preview releases. We may make Previews available. Previews are provided “as-is,” “with all faults,” and “as-available,” and are excluded from the SLAs and all limited warranties provided in this agreement. Previews may not be covered by customer support. We may change or discontinue Previews at any time without notice. We also may choose not to release a Preview into general availability.
g. Managed Services for GHOST. You may use the Service to provide a Managed Service Solution provided (1) you have the sole ability to access, configure, and administer GHOST, (2) you have administrative access to the virtual OSE(s), if any, in the Managed Service Solution, and (3) the third party has administrative access only to its application(s) or virtual OSE(s). You are responsible for the third party’s use of GHOST in accordance with the terms of this agreement. Your provision of Managed Services remains subject to the following limitations (and any other limitations in the GHOST Terms):
(i) you may not resell or redistribute GHOST
(ii) you may not allow multiple users to directly or indirectly access any GHOST feature that is made available on a per-user basis.
h. Administrator Assumption of Control. If you use an email address provided by an organization you are affiliated with (e.g. an employer or school) to order the Service individually, you represent that you have authority to use that organization’s domain to sign up for a Subscription in your capacity as a member of that organization. The organization, as the owner of the domain associated with your email address, may assume control over and manage your use of GHOST. In such a case, your organization’s designated administrator (your “admin”) may (i) control and administer your account, including modifying and terminating your access and (ii) access and process your data, including the contents of your communications and files. We may inform you that your organization has assumed control of GHOST covered by your Subscription, but we are under no obligation to provide such notice. If your organization is administering your use of GHOST or managing the tenant associated with your Subscription, direct your data subject requests and privacy inquiries to your administrator. If your organization is not administering your use of GHOST or managing such tenant, direct your data subject requests and privacy inquiries to us.
i. Shared Directory Data. When you order the Service using an email address with a domain provided by an organization you are affiliated with (e.g. an employer or school), GHOST adds you to a directory of users that share the same email domain. Your directory data (name, date of signup, and email address) may be visible to other users of GHOST within your organization’s email domain.
j. Additional Software for use with GHOST. To enable optimal access to and use of GHOST, you may install and use certain Software in connection with your use of GHOST as described in this Agreement. Proof of your GHOST subscription is (1) this Agreement, (2) any order confirmation, and (3) proof of payment. Your rights to access the Service on any device do not give you any right to implement GHOST patents or other GHOST intellectual property in software or devices that access that device.
2. Purchasing services.
a. Available Subscription offers. The Portal provides Offer Details for available Subscription offers, which generally can be categorized as one or a combination of the following:
(i) Commitment Offering. You commit in advance to purchase a specific quantity of GHOST for use during a Term and to pay upfront or on a periodic basis in advance of use. Additional or other usage (for example, usage beyond your commitment quantity) may be treated as a Consumption Offering. Committed quantities not used during the Term will expire at the end of the Term.
(ii) Consumption Offering (also called Pay-As-You-Go). You pay based on actual usage in the preceding month with no upfront commitment. Payment is on a periodic basis in arrears.
(iii) Limited Offering. You receive a limited quantity of GHOST for a limited term without charge (for example, as a trial Subscription or free account) or as part of another GHOST offering. Provisions in this agreement with respect to pricing, cancellation fees, payment, and data retention may not apply.
(i) By ordering or renewing a Subscription, you agree to the Offer Details for that Subscription. Unless otherwise specified in those Offer Details, are offered on an “as available” basis. You may place orders for your Affiliates under this agreement and grant your Affiliates administrative rights to manage the Subscription, but Affiliates may not place orders under this agreement. You also may assign the rights granted under Section 1.a. to a third party for use by that third party in your internal business. If you grant any rights to Affiliates or third parties with respect to your Subscription, such Affiliates or third parties will be bound by this agreement and you agree to be jointly and severally liable for any actions of such Affiliates or third parties related to their use of the Product.
(ii) Some offers may permit you to modify the quantity of ordered GHOST during the Term of a Subscription. Additional quantities of GHOST added to a Subscription will expire at the end of that Subscription. If you decrease the quantity during a Term, we may charge you a cancellation fee for the decrease in quantity as described below in Section 3.b..
c. Pricing and payment. Payments are due and must be made according to the Offer Details for your Subscription.
(i) For Commitment Offerings, the price level may be based on the quantity of GHOST you ordered. Some offers may permit you to modify the quantity of GHOST ordered during the Term and your price level may be adjusted accordingly, but price level changes will not be retroactive. During the Term of your Subscription, prices for GHOST will not be increased, as to your Subscription, from those posted in the Portal at the time your Subscription became effective or was renewed, except where prices are identified as temporary in the offer Details, or for Previews or Non-GHOST Products. All prices are subject to change at the beginning of any Subscription renewal.
(ii) For Consumption Offerings, pricing is subject to change at any time upon notice.
(i) Upon renewal of your Subscription, this agreement will terminate, and your Subscription will thereafter be governed, by the terms and conditions set forth in the Portal on the date on which your Subscription is renewed (the “Renewal Terms”). If you do not agree to any Renewal Terms, you may decline to renew your Subscription.
(ii) For Commitment Offerings, you may choose to have a Subscription automatically renew or terminate upon expiration of the Term. Automatic renewal is pre-selected. You can change your selection at any time during the Term. If the existing Term is longer than one calendar month, we will provide you with notice of the automatic renewal before the expiration of the Term.
(iii) For Consumption Offerings, your Subscription will renew automatically for additional one-month terms until you terminate the Subscription.
(iv) For Limited Offerings, renewal may not be permitted.
e. Eligibility for Academic, Government and Nonprofit versions. You agree that if you are purchasing an academic, government or nonprofit offer, we reserve the right to verify eligibility at any time and suspend the Service if our eligibility requirements are not met.
f. Taxes. Prices are exclusive of any taxes unless otherwise specified on the invoice as tax inclusive. You must pay any applicable value added, goods and services, sales, gross receipts, or other transaction taxes, fees, charges or surcharges, or any regulatory cost recovery surcharges or similar amounts that are owed under this agreement and which we are permitted to collect from you under applicable law. You will be responsible for any applicable stamp taxes and for all other taxes that you are legally obligated to pay including any taxes that arise on the distribution or provision of GHOST to your Affiliates. We will be responsible for all taxes based on our net income, gross receipts taxes imposed in lieu of taxes on income or profits, or taxes on our property ownership.
If any taxes are required to be withheld on payments you make to us, you may deduct such taxes from the amount owed to us and pay them to the appropriate taxing authority; provided, however, that you promptly secure and deliver an official receipt for those withholdings and other documents we reasonably request to claim a foreign tax credit or refund. You must ensure that any taxes withheld are minimized to the extent possible under applicable law.
3. Term, termination, and suspension.
a. Agreement term and termination. This agreement will remain in effect until the expiration, termination, or renewal of your Subscription, whichever is earliest.
b. Subscription termination. You may terminate a Subscription at any time during its Term; however, you must pay all amounts due and owing before the termination is effective.
(i) One-Month Subscription. A Subscription having a one-month Term may be terminated anytime without any cancellation fee.
(ii) Subscriptions of more than one-month. If you terminate a Subscription to GHOST within 30 days of the date on which the Subscription became effective or was renewed, no refunds will be provided, and you must pay for the initial 30 days of the Subscription, but no payments will be due for the remaining portion of the terminated Subscription. If you terminate a Subscription to GHOST at any other time during the term, you must pay for the remainder of the Term, and no refunds will be provided.
(iii) Limited Offerings. Ghost may terminate your Subscription to a Limited Offering at any time during the Term immediately without notice.
c. Suspension. We may suspend your use of GHOST if: (1) it is reasonably needed to prevent unauthorized access to Customer Data; (2) you fail to respond to a claim of alleged infringement under Section 5 within a reasonable time; (3) you do not pay amounts due under this agreement; (4) you do not abide by the Acceptable Use Policy or you violate other terms of this agreement; or (5) for Limited Offerings, the Subscription becomes inactive from your failure to access GHOST as described in the Offer Details. If one or more of these conditions occurs, then:
(i) For Limited Offerings, we may suspend your use of GHOST, your Subscription and your account immediately without notice.
(ii) For all other Subscriptions, a suspension will apply to the minimum necessary part of GHOST and will be in effect only while the condition or need exists. We will give notice before we suspend, except where we reasonably believe we need to suspend immediately. We will give at least 30 days’ notice before suspending for non-payment. If you do not fully address the reasons for the suspension within 60 days after we suspend, we may terminate your Subscription and delete your Customer Data without any retention period. We may also terminate your Subscription if your use of GHOST is suspended more than twice in any 12-month period.
a. Limited warranty.
(i) We warrant that GHOST will meet the terms of the SLA during the Term. Your only remedies for breach of this warranty are those in the SLA.
(ii) We warrant for one year from the date you first use GHOST that it will perform substantially as described in the applicable user documentation. If GHOST fails to meet this warranty we will, at our option and as your exclusive remedy, either (1) return the price paid for GHOST or (2) repair or replace the Product.
b. Limited warranty exclusions. This limited warranty is subject to the following limitations:
(i) any implied warranties, guarantees or conditions not able to be disclaimed as a matter of law will last one year from the start of the limited warranty;
(ii) this limited warranty does not cover problems caused by accident, abuse or use of GHOST in a manner inconsistent with this agreement or our published documentation or guidance, or resulting from events beyond our reasonable control;
(iii) this limited warranty does not apply to problems caused by a failure to meet minimum system requirements; and
(iv) this limited warranty does not apply to Previews or Limited Offerings.
c. DISCLAIMER. Other than this warranty, we provide no warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability or fitness for a particular purpose. These disclaimers will apply except to the extent applicable law does not permit them.
5. Defense of claims.
(i) We will defend you against any claims made by an unaffiliated third party that GHOST infringes that third party’s patent, copyright or trademark or makes unlawful use of its trade secret.
(ii) You will defend us against any claims made by an unaffiliated third party that (1) any Customer Data, Customer Solution, or Non-GHOST Products, or services you provide, directly or indirectly, in using a Product infringes the third party’s patent, copyright, or trademark or makes unlawful use of its trade secret; or (2) arises from violation of the Acceptable Use Policy.
b. Limitations. Our obligations in Section 5.a. will not apply to a claim or award based on: (i) any Customer Solution, Customer Data, Non-GHOST Products, modifications you make to the Product, or services or materials you provide or make available as part of using the Product; (ii) your combination of the Product with, or damages based upon the value of, Customer Data or a Non-GHOST Product, data, or business process; (iii) your use of a GHOST trademark without our express written consent, or your use of the Product after we notify you to stop due to a third-party claim; (iv) your redistribution of the Product to, or use for the benefit of, any unaffiliated third party; or (v) Products provided free of charge.
c. Remedies. If we reasonably believe that a claim under Section 5.a.(i). may bar your use of the Product, we will seek to: (i) obtain the right for you to keep using it; or (ii) modify or replace it with a functional equivalent and notify you to stop use of the prior version of the Product. If these options are not commercially reasonable, we may terminate your rights to use the Product and then refund any advance payments for unused Subscription rights.
d. Obligations. Each party must notify the other promptly of a claim under this Section. The party seeking protection must (i) give the other sole control over the defense and settlement of the claim; and (ii) give reasonable help in defending the claim. The party providing the protection will (1) reimburse the other for reasonable out-of-pocket expenses that it incurs in giving that help and (2) pay the amount of any resulting adverse final judgment or settlement. The parties’ respective rights to defense and payment of judgments (or settlement the other consents to) under this Section 5 are in lieu of any common law or statutory indemnification rights or analogous rights, and each party waives such common law or statutory rights.
6. Limitation of liability.
a. Limitation. The aggregate liability of each party for all claims under this Agreement is limited to direct damages up to the amount paid under this agreement for GHOST during the 12 months before the cause of action arose; provided, that in no event will a party’s aggregate liability for GHOST exceed the amount paid for GHOST during the Subscription.
b. EXCLUSION. Neither party will be liable for loss of revenue or indirect, special, incidental, consequential, punitive, or exemplary damages, or damages for lost profits, revenues, business interruption, or loss of business information, even if the party knew they were possible or reasonably foreseeable.
c. Exceptions to limitations. The limits of liability in this Section apply to the fullest extent permitted by applicable law, but do not apply to: (1) the parties’ obligations under Section 5; or (2) violation of the other’s intellectual property rights.
Ghost Labs Help Desk shall be provided within best effort during office hours (08:00-17:00) C.E.T. When support is needed, the customer shall contact GHOST Help Desk using email or through Ghost Web Portal (ghostnodes.com)
The customer shall report a problem/error as a Support Request including the following information:
– Contact person
– Time when detecting the problem/error
– Description of the problem/error
– Priority Level
– Software name and version
– Insurer and/or End-User
– Description of measures taken by the Customer
– Screen shots, log files and data files needed to reproduce the problem/error
Ghost Labs shall confirm Support Requests within twenty-four (24) hours following reception of a finalized and complete Support Request from the customer.
Should problem/error relate to additional software and/or managed service developed by you, we reserve the right to charge a service fee (150 Euro/h) in relation to our support effort.
a. Notices. Notices must be in writing and will be treated as delivered on the date received at the address, date shown on the return receipt, email transmission date, or date on the courier or fax confirmation of delivery. Notices to us must be sent to the our address stated in the Portal.
Notices to you will be sent to the address that you identify on your account as your contact for notices. We may send notices and other information to you by email or other electronic form.
b. License Transfers and Assignment. You may not assign this agreement either in whole or in part or transfer licenses without our consent.
c. Applicable law and venue. This agreement is governed by the laws of Sweden. If we bring an action to enforce this agreement, we will bring it in the jurisdiction where you have your headquarters. If you bring an action to enforce this agreement, you will bring it in Sweden. This choice of jurisdiction does not prevent either party from seeking injunctive relief in any appropriate jurisdiction with respect to violation of intellectual property rights.
d. Entire agreement. This agreement is the entire agreement concerning its subject matter and supersedes any prior or concurrent communications.
e. Survival. The terms in Sections 1, 2.c., 2.e., 4, 5, 6, 7, and 8 will survive termination or expiration of this agreement.
f. Swedish export jurisdiction. The Products are subject to Swedish jurisdiction.
g. Force majeure. Neither party will be liable for any failure in performance due to causes beyond that party’s reasonable control (such as fire, explosion, power blackout, earthquake, flood, severe storms, strike, embargo, labor disputes, acts of civil or military authority, war, terrorism (including cyber terrorism), acts of God, acts or omissions of Internet traffic carriers, actions or omissions of regulatory or governmental bodies (including the passage of laws or regulations or other acts of government that impact the delivery of GHOST)). This Section will not, however, apply to your payment obligations under this agreement.
h. Contracting authority. If you are an individual accepting these terms on behalf of an entity, you represent that you have the legal authority to enter into this agreement on that entity’s behalf. If you specify an entity, or you use an email address provided by an entity you are affiliated with (such as an employer) in connection with a Subscription purchase or renewal, that entity will be treated as the owner of the Subscription for purposes of this agreement.
i. Government customers. Government customers should consult with us prior to acceptance. By accepting this agreement, you represent that you have complied and will continue to comply with all applicable laws and governmental procurement requirements.
Any reference in this Agreement to “day” will be a calendar day.
“Affiliate” means any legal entity that a party owns, that owns a party, or that is under common ownership with a party. “Ownership” means, for purposes of this definition, control of more than a 50% interest in an entity.
“Consumption Offering”, “Commitment Offering”, or “Limited Offering” describe categories of Subscription offers and are defined in Section 2.
“End User” means any person you permit to access Customer Data hosted in GHOST or otherwise use GHOST, or any user of a Customer Solution.
“Managed Service Solution” means a managed IT service you provide to a third party that consists of the administration of and support for GHOST.
“Offer Details” means the pricing and related terms applicable to a Subscription offer, as published in the Portal.
“Previews” means preview, beta, or other pre-release version or feature of the GHOST or Software offered by Ghost to obtain customer feedback.
“Portal” means the GHOST’ respective web sites that can be found at http:/ghostnodes.com/.
“SLA” means the commitments we make regarding delivery and/or performance of an Online Service, as published at http://ghostnodes.com/.
“Subscription” means an enrollment for GHOST for a defined Term as specified on the Portal. You may purchase multiple Subscriptions, which may be administered separately, and which will be governed by the terms of a separate GHOST Subscription Agreement.
“Term” means the duration of a Subscription (e.g., 30 days or 12 months).